Terms & Conditions

By ordering from our website www.theretrocraft.com, an online property belonging to Creatify Ventures, you agree to be bound by the following terms and conditions. We(Creatify ventures) reserve the right to update these terms at anytime without prior notice.

Shipping

  • We will ship out your order within 1-2 business days in order to ensure that it reaches its destination in time.
  • Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control.
  • The dates mentioned at the time of checkout by courier partners are also estimated date of delivery. The actual date may or may not change once the tracking link is generated.
  • If the product you ordered is damaged during shipping we will replace it at no charge to you

Payment

  • All prices are in Indian Rupees (Rs.).
  • In case of Cash on delivery orders, our team will send out a confirmation message to the customers number mentioned in the order details for confirmation of the order. Only after confirmation will the order be processed further.
  • Orders outside from India will not be processed until payment is recieved in full.

Refunds

  • Order once placed are final.
  • In case of any defects we must be notified with 24 hours from delivery.
  • We may request that you return the defective order within 5 business days before we agree to redo your order.
  • Products will only be returned in case of defects or damage. Design related issues will not be entertained.
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